Privacy policy

This Privacy Policy (“Policy”) explains how Okura Cookware (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website (“Website”) or purchase products through our Website (“Products”).
By using this Website, you agree to the practices described in this Policy.

We may update this Policy from time to time by posting a revised version on this page. Please review it periodically to stay informed about any changes.

1. Data Controller

References to “we,” “us,” or “our” in this Policy refer to the entity responsible for determining how your personal information is used.

2. Individuals Covered

This Policy applies to personal information belonging to (“you,” “your”):

(a) Visitors: Individuals who browse our Website
(b) Customers: Individuals who purchase, request, or receive Products
(c) Contacts: Individuals who reach out to us via the Website, email, or other communication channels

3. Information We Collect

We may collect, store, process, transfer, and use the following categories of personal information:

(a) From Visitors:

• IP address or unique device identifiers*

(b) From Customers:

i. Username
ii. Password
iii. Full name*
iv. Email address*
v. Billing address*
vi. Shipping address*
vii. Payment information*
viii. Phone number

(c) From Contacts:

i. Full name*
ii. Email address*
iii. Any additional personal information you voluntarily provide

* Required personal information.

If you choose not to provide required information, we may be unable to give you access to the Website, deliver Products, or respond to inquiries.

4. Purposes of Data Use

We may use personal information for the following purposes:

(a) Processing and delivering orders
(b) Managing accounts and processing payments
(c) Analyzing Website usage and collecting performance statistics
(d) Personalizing your Website experience
(e) Improving our Website and Products based on feedback and behavior
(f) Research, development, and product improvement (including machine learning)
(g) Customer support
(h) Non-marketing communications (such as order confirmations)
(i) Technical operations and project management
(j) Ensuring security and integrity
(k) Preventing fraud
(l) Complying with legal obligations or lawful requests
(m) Direct marketing, only with your consent
(n) Any purpose directly related to the above

Your personal information will not be used for unrelated purposes unless:

(a) You provide explicit consent;
(b) The purpose is directly related to the original reason for collection; or
(c) Permitted or required by applicable laws.

5. Information Sharing

We may share personal information with:

(a) Our employees
(b) Our subsidiaries and their staff
(c) Shopify Inc. (our website and e-commerce platform provider)
(d) PayPal Holdings Inc. and other payment processors
(e) Shipping and logistics partners
(f) Third-party service providers, including:

• Administrative service providers

• IT and software vendors

• Data analytics companies

• Cloud service providers

• Credit assessment services

(g) Our insurers and banking partners
(h) Legal, financial, or accounting advisors
(i) Government authorities, when legally required or for security purposes
(j) Third parties involved in mergers, acquisitions, reorganizations, or asset sales

Note: When using a payment processor, you enter a direct agreement with that processor. Please review their privacy policies separately.

6. Cookies

Our use of cookies is described in detail in our Cookie Policy, which forms part of this Privacy Policy.

We use cookies to:

(a) Ensure technical functionality of the Website
(b) Remember your preferences
(c) Analyze navigation and performance
(d) Understand your behavior for personalized content

You may disable cookies through your browser settings; however, this may affect Website performance or personalization.

7. Data Retention

We retain personal information only for as long as needed to fulfill the purposes for which it was collected.
After that, data is deleted unless required to be retained by law or by legitimate business need.

8. Access and Correction Rights

Depending on applicable laws, you may have the right to:

(a) Request a copy of your personal information (unless exempt)
(b) Request correction of inaccurate personal information

Requests may be denied if the information is already accurate or if the request concerns opinions rather than factual records.
We may charge a reasonable fee for fulfilling certain requests, where permitted by law.

9. Direct Marketing

We may use your personal information for direct marketing only with your consent.

Types of information used:

• Full name

• Email address

Marketing purposes include:

• Promotions

• Product updates

• Special announcements

You may choose whether to receive specific types of marketing messages.
You may always opt out by replying to any email with “unsubscribe” or by contacting us directly.

10. Text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for vendors and aggregators that assist us in delivering text messages to you. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance.

Customer Support: support@okuracookware.com
Phone number: +(1) 929 224 5049
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (local U.S. time)