How Returns Work

If a pan isn't right for you, returning it is straightforward. Here's the whole process, start to finish, so you know what to expect before you begin.

Start with a message

Returns begin with a quick note to our team. Contact us with your order number and the reason for your return, and we'll reply with the correct return instructions and the address to send it to. Please wait for those instructions before shipping anything back, so your return reaches the right place and gets processed smoothly.

The window and the condition

Items can be returned within 30 days of delivery, provided they're unused and in original condition, with the original packaging and accessories included. We ask that you use a tracked shipping method so the package can be followed on its way back.

If your item arrived damaged

If the reason for your return is damage or a defect, include clear photos when you contact us. For damaged, defective, or incorrect items we cover the return shipping and send you a prepaid return label — you shouldn't be out of pocket for a problem that wasn't yours. See Reporting a Damaged or Defective Item for the details.

Your options

You're not limited to a refund. Depending on what you need, you can choose:

• A refund to your original payment method.
• A replacement of the same item.
• A swap for a different product — if it's not the right pan, return it and pick out a new one.

More on those in Replacements, Swaps, and Store Credit.

After your return arrives

Once we receive the item, we inspect it, and approved refunds are processed within 14 business days. For the full timeline and what's refundable, see Refunds: Policy and Timelines, or read the complete terms on our return policy page.