Replacements, Swaps, and Store Credit

When something isn't right with your order, a refund is only one of the ways we can sort it out — and often not the quickest. Here are the alternatives worth knowing about.

Beyond a refund

Depending on what happened and what you'd prefer, you can choose a replacement of the same item, a swap for a different product, or a refund. Just tell us which you'd like when you get in touch, and we'll set it in motion.

Why a replacement is often faster

A refund has to travel back to your payment method: we process it within 14 business days of approval, and then your bank may need a little longer to post it. A replacement skips that wait — once we've confirmed the issue, we send the new item on its way. If your original arrived damaged or defective, we send a prepaid return label and get the replacement moving, so you're not stuck in limbo.

Swapping for something else

Not the right pan for your kitchen? You're free to return your order and pick out a new product instead. It's a good option if the item itself is fine but it just wasn't the one for you. The return conditions are the same as any other — see How Returns Work.

Store credit

If you'd rather hold credit toward a future order instead of taking the money back, just ask — our team can arrange it when you reach out. It's a handy route if you already know you'll be back for another piece.

How to choose

There's no wrong answer here. If you want your money back, take the refund and see Refunds: Policy and Timelines. If you want the right product in your hands as quickly as possible, a replacement or swap is usually the smoother path. Either way, one message to our team gets it started.