Who Pays Return Shipping

There's no clever way to say this, so here it is plainly: it depends on why the item is coming back. Two cases, two answers.

If the problem was ours

For damaged, defective, or incorrect items, we fully cover the return shipping costs. We send you a prepaid return label, and a refund or replacement follows after we've received and inspected the item. You shouldn't be out of pocket for a problem that wasn't yours.

To start one of those, see Reporting a Damaged or Defective Item or I Received the Wrong Item. Both run on a 48-hour reporting window from delivery.

If you changed your mind

For a standard return — a change of mind, or ordering the wrong item — return shipping is your responsibility. We're not going to dress that up as anything else.

Two conditions come with it:

• Tracked shipping is mandatory. A valid return tracking number has to be provided for the return to be processed.
• We're not responsible for lost return shipments. If a package goes missing on its way back to us without tracking, there's nothing we can follow. This is exactly why tracking is required, and it's worth considering insurance on a heavier set.

International returns

The same split applies. International customers are responsible for return shipping unless the item is defective or incorrectly delivered. One extra point worth knowing: any import duties, taxes, or customs fees you already paid are non-refundable, because that money went to the destination country rather than to us. See International Shipping and Customs.

Don't ship before you hear from us

Whichever case you're in, contact us first with your order number. We'll send the correct return instructions and the address to use. A package sent to the wrong place without instructions is the slowest possible version of this.

The conditions still apply

Return shipping is separate from eligibility. Items can be returned within 30 days of delivery, unused and in original condition, with original packaging and accessories included. Refunds are issued only after the returned item has been received and inspected. See How Returns Work and Refunds: Policy and Timelines.

A cheaper option than shipping it back

If the item is fine but simply isn't the one for you, a swap for a different product is sometimes the better move — see Replacements, Swaps, and Store Credit. The complete terms live on our return policy page.