Orders & Delivery

Using a Discount Code Where the code goes, why one might not apply, and what to do if you missed it. Tracking Hasn't Updated in Days A silent tracking page is usually a scanning gap, not a lost package — here's how to read it. Payment and Checkout Problems Declines, verification prompts, and wallet errors — what to try, in order, before reaching out. International Shipping and Customs Where we ship, what free shipping covers, and how duties and taxes are handled. Tracking Says Delivered, But There's No Package It's stressful, but it's usually recoverable — here's exactly what to do, step by step. Why Your Order May Arrive in Multiple Packages Sets and bundles can ship separately, each with its own tracking — nothing is missing. How to Track Your Order Your tracking link arrives by email the moment your order ships — here's where to find it and what it means. How Long Delivery Takes Most orders arrive within 6–15 business days — here's how that breaks down and why the tracking date leads. Changing Your Address or Canceling an Order There's a short window before your order ships — contact us as soon as possible and we'll do what we can.