Tracking Says Delivered, But There's No Package

Few things are as deflating as a "Delivered" notification for a package that isn't there. We get it, and we want to help you get to the bottom of it. In our experience these almost always resolve — and most of the time faster than you'd expect. Here's the order to work through.

First, give it a little time

Carriers sometimes scan a package as "delivered" a little before it actually lands — at the local depot, or on the truck for that day's route. Packages marked delivered often turn up within 24 to 48 hours. It's frustrating, but waiting a day is genuinely the most common fix.

Check the usual spots

Delivery drivers tuck packages in more places than you'd think. Have a look:

• Around your property — porch, side door, garage, behind a planter or gate.
• Your mailbox, parcel locker, or building mailroom and reception desk.
• With a neighbor who may have accepted it for you.
• Any local pickup point or carrier office, if a card was left.

Check the tracking detail

Open your order tracking page or the carrier's link and read the full delivery detail. Some carriers log a specific drop location — or even a photo of where the package was left — which can point you straight to it.

Still nothing? We'll make it right

If you've waited, looked everywhere, and it's genuinely not there, please contact us with your order number. We'll open an investigation with the carrier, and if the package is confirmed lost, we'll arrange a replacement or a full refund. You don't have to prove anything to us or fight with a delivery company on your own — that's our job, and we're on your side.

One honest tip: reaching out to us directly is the quickest route to a resolution, and usually far faster than opening a dispute with your bank, which can drag on for weeks. We typically reply within 24–48 hours and resolve the large majority of these cases. Send the message — we'll take it from there.