Why Your Order May Arrive in Multiple Packages

You opened the box, and something you ordered isn't in it. Before your stomach drops: if your order had more than one item, it may simply be arriving in more than one package. This is normal, and it doesn't mean anything's been forgotten.

More than one box is normal

When you order a set, a bundle, or a pan plus a gift, those items don't always travel together. Depending on how they're stocked and packed, they can go out in separate packages that arrive on different days — sometimes a day or two apart, sometimes a little more.

Each package has its own tracking

Because they ship separately, each package gets its own tracking link. You may receive more than one confirmation email, and one link may update or show delivered before the other has caught up. That's expected — they're just moving through the network at their own pace. For where to find each link, see How to Track Your Order.

Before you worry

If an item is missing from a delivered package, take a breath and check a few things first:

• Look for a second tracking email — including in spam and promotions.
• Check the status of every tracking link on your order.
• Give the remaining package a day or two to arrive, especially if the others came early.

Keep your packing details

Each package usually includes a packing slip listing what's inside it, so a quick glance tells you whether an item is genuinely absent or simply traveling in the box that hasn't landed yet. When in doubt, cross-check the slips against your order confirmation before raising a flag.

Still missing after everything shows delivered

If all your tracking links show delivered and an item genuinely never arrived, that's when to contact us. Send your order number and let us know which item is missing, and we'll track it down and make it right. If a whole package shows delivered but never appeared, follow the steps in Tracking Says Delivered, But There's No Package.