Changing Your Address or Canceling an Order

Spotted a typo in your address, or changed your mind right after checkout? It happens. The key is speed — the sooner you reach us, the more we can do.

Act fast — the window is short

We process orders quickly: processing begins the next business day for orders placed before 10:00 PM EST, and packing typically happens within 1 to 3 business days. Before your order is packed and handed to the carrier, we can usually update the shipping address or cancel it outright. After that point, it's on its way and much harder to change.

What to do

Contact us as soon as possible with:

• Your order number.
• Exactly what you'd like changed — the corrected address, or that you'd like to cancel.

The faster this reaches us, the better the odds we catch your order before it ships. If you have your order number handy, include it up front so we can act without back-and-forth.

Double-check before you order

The simplest fix is the one you never need: give your shipping address a quick read at checkout before you confirm. A single wrong digit in a house number or ZIP is the most common cause of a delivery going astray, and it's far easier to catch there than to correct later.

After it's shipped

Once a package is moving, we can't pull it back out of the network. That said, some carriers offer a redirect or hold-for-pickup option once a package is in transit — if that's available for your delivery, we'll help you set it up. It isn't guaranteed, and we'd rather be honest about that than promise something the carrier controls.

If an order has already been delivered to an old or incorrect address, don't panic — get in touch and we'll work through the options with you. And if tracking shows delivered but the package never appeared, follow the steps in Tracking Says Delivered, But There's No Package.

The takeaway: reach out early. A two-minute message right after checkout is worth far more than one sent after your pan has already left the building.